Graphtec Authorized Service Center — Central Sign Supplies

Central Sign Supplies is an official Graphtec Authorized Service Center — one of a small number of authorized repair facilities in the United States. We are certified by Graphtec America to perform warranty and post-warranty repairs on Graphtec cutting plotters and vinyl cutters, using genuine Graphtec parts and following manufacturer-specified repair procedures.

If your Graphtec cutter is down, you don't have to ship it across the country to an unfamiliar repair shop or wait weeks for Graphtec's centralized support. We're a working sign supply operation in Omaha, NE — our technicians use Graphtec equipment every day, which means we understand how these machines fail and how to fix them fast.

Verify our authorization on the Graphtec America official service center locator →

Graphtec Machines We Service

We perform authorized repair and maintenance on the full Graphtec cutting plotter lineup:

FC9000 Series (production roll-fed cutters)

• FC9000-75 (30")
• FC9000-100 (42")
• FC9000-140 (54")
• FC9000-160 (64")

CE8000 Series (E-Class professional cutters)

• CE8000-40 (15")
• CE8000-60 (24")
• CE8000-130 (50")
• CE8000-130AKZ (50" automotive)

CE7000 Series and earlier CE series models — contact us to confirm serviceability on older models.

If you're unsure whether your model is covered, call us at 1-800-999-3160 before shipping.

Services We Perform

• Warranty repairs — covered under Graphtec's standard warranty using genuine OEM parts
• Post-warranty repairs — diagnostic and repair service for out-of-warranty machines
• Cutting head replacement — blade carriage, cutting head assembly, and related components
• Media feed and tracking issues — pinch roller replacement, media feed mechanism service
• Electronics and control board diagnostics — controller failures, display issues, communication errors
• Preventive maintenance — full service inspection, lubrication, alignment verification, cutting strip replacement
• Blade and cutting strip replacement — genuine Graphtec consumables used on all service work

We stock genuine Graphtec parts including CB09 and CB15 series blades, blade holders, cutting strips for FC9000 and CE series, and related consumables. Parts are also available for purchase separately — see our Graphtec parts and accessories.

How to Send Your Machine for Service

Step 1 — Contact us first Call 1-800-999-3160 or email sales@centralsignsupplies.com before shipping. Describe the problem and your model number. We'll confirm the issue is within our service scope and provide a shipping address and any packing instructions specific to your model.

Step 2 — Pack and ship FC9000 and CE8000 series cutters are large and require proper packaging to avoid shipping damage. If you no longer have the original packaging, contact us — we can advise on appropriate crating. Ship to: Central Sign Supplies, Inc., 4222 D St, Omaha NE 68107.

Step 3 — Diagnosis and estimate We'll diagnose the machine and contact you with a repair estimate before proceeding with any work. No surprise charges.

Step 4 — Repair and return Repairs are completed using genuine Graphtec parts. We'll contact you when the machine is ready and arrange return shipping.

Local drop-off available — if you're in the Omaha area or can transport the machine, local drop-off is available Monday–Friday. Call ahead to confirm availability.

Why the Authorized Service Center Designation Matters

Graphtec makes excellent cutting equipment — the FC9000 and CE8000 series are genuinely among the best production cutters on the market. But Graphtec's post-sale support infrastructure in the US is limited, which is something sign shops and print businesses find out the hard way when a machine goes down.

Non-authorized repair shops may be able to fix obvious mechanical issues, but they don't have access to Graphtec's proprietary repair documentation, genuine OEM parts, or calibration specifications. A repair done with non-OEM parts or without factory calibration data can leave a machine performing below spec — costing you failed cuts and wasted media long after the "repair" is complete.

Authorized service center status means:

• Access to genuine Graphtec OEM replacement parts
• Access to Graphtec's manufacturer repair documentation and calibration specs
• Repairs that preserve your machine's factory performance standards
• Warranty repairs performed under Graphtec's authorized procedures

For a machine that costs between $3,000 and $12,000, having access to an authorized service center is a meaningful part of the total cost of ownership — and it's something most Graphtec resellers can't offer.

Buying a Graphtec Cutter from an Authorized Service Center

Purchasing your Graphtec cutter from CSS means you're buying from the same facility that will service it. That's a relationship no general reseller or online retailer can match.

We stock the full Graphtec FC9000 and CE8000 lineup:

• Graphtec FC9000-75 30"
• Graphtec FC9000-100 42"
• Graphtec FC9000-160 64"
• Graphtec CE8000-40 15"
• Graphtec CE8000-60 24"
• Graphtec CE8000-130 50"
• Graphtec CE8000-130AKZ 50" Automotive

Call 1-800-999-3160 to discuss which model is right for your production needs. We'll give you a straight answer based on your workflow — not a sales pitch.

Frequently Asked Questions

Is Central Sign Supplies an authorized Graphtec service center? Yes. Central Sign Supplies is listed on the official Graphtec America Authorized Service Center locator at graphtecamerica.com/asc. You can verify our authorization directly on Graphtec's website.

What Graphtec models do you service? We service the FC9000 series (all widths), CE8000 series (all widths including the CE8000-130AKZ automotive), and CE7000 series. Contact us for confirmation on older CE series models.

Do you perform warranty repairs? Yes — as an authorized service center we perform warranty repairs under Graphtec's standard warranty terms using genuine OEM parts.

Can I drop off my machine in person? Yes — local drop-off is available at our Omaha, NE location at 4222 D St, Omaha NE 68107. Call ahead at 1-800-999-3160 to confirm availability and schedule a drop-off time.

How long does a typical repair take? Turnaround time depends on the repair needed and parts availability. We'll give you an estimated turnaround when we provide the repair estimate. Call us before shipping to discuss your timeline.

Do you only service machines purchased from CSS? No — we service Graphtec machines regardless of where they were purchased. If your machine is down, we can help.

What does a repair cost? We charge a diagnostic fee to assess the machine, which is applied toward the repair cost if you proceed. Repair estimates are provided before any work begins. Call 1-800-999-3160 for current service rates.